Insights

Archive — page 3 of 4.

LatestModernization Zero-Downtime Core Modernization: Strangling the Legacy Core Without Stopping the Business 6 Oct 2026 · 7 min read Read the article

Claims Designing FNOL Playbooks for Specialty Claims How specialty insurers can design AI-first FNOL playbooks that cut intake friction, speed triage, and protect trust. Parvind Dutta · 15 Apr 2026 · 7 min read

Modernization Integrate AI Agents Without Breaking Your Stack A pragmatic blueprint to add AI agents safely with uptime and ROI. Parvind Dutta · 6 Apr 2026 · 3 min read

Customer Operations AI in Customer Success: What Helps, What Hurts, What Proves ROI What works—and what backfires—when applying AI to Customer Success. Chris Illum · 5 Apr 2026 · 4 min read

Customer Operations Consent‑Aware Decisioning for Real‑Time CRM Design CRM actions that are timely, compliant, and provably valuable. Parvind Dutta · 5 Apr 2026 · 3 min read

Claims Broker Portals That Win Claims: From Status Pages to Shared CX How modern broker portals turn faster claims, better support, and shared data into retention and profitable growth. Parvind Dutta · 13 Mar 2026 · 6 min read

Modernization Real‑Time AI for Insurers: A Decision Layer Blueprint A practical pattern to move from batch to real-time decisions in claims. Parvind Dutta · 9 Mar 2026 · 3 min read

Modernization Cloud Migration Playbook for Insurance Cores A phased, API-first playbook to migrate insurance cores to cloud while reducing risk and proving ROI. Parvind Dutta · 26 Feb 2026 · 6 min read

Claims API Patterns for AI Claims Copilots on Legacy Cores How to integrate AI claims copilots with legacy cores using APIs and events without losing control or explainability. Parvind Dutta · 24 Feb 2026 · 6 min read

Underwriting PAS Modernization for AI-Ready Underwriting How insurers can modernize PAS for AI-ready underwriting without a risky rip-and-replace. Parvind Dutta · 13 Feb 2026 · 5 min read

AI Governance Privacy‑First AI: A Practical Enterprise Framework A practical blueprint to run privacy‑first, AI‑driven programs at scale. Parvind Dutta · 30 Jan 2026 · 5 min read

Claims FNOL Automation for Specialty Insurers: ROI You Can Prove A practical, compliant guide to FNOL automation that speeds specialty claims and proves ROI. Parvind Dutta · 24 Jan 2026 · 5 min read

Data & Analytics The Analytics Paradox in Enterprise Data Why more data can slow decisions—and how to build a quality-first analytics engine. Chris Illum · 14 Jan 2026 · 4 min read